Difficult conversations often feel daunting, but why is that? They are about things that matter to us or that the people involved matter too.
This course, inspired by the acclaimed work of Douglas Stone, Bruce Patton, and Sheila Heen, reveals that every challenging discussion is actually a series of layered conversations shaped by underlying assumptions and emotions. By sharpening our awareness of what truly unfolds during these moments, we gain the power to plan, respond, and transform even the toughest exchanges into opportunities for clarity, connection, and success.
Having difficult conversations are part of life. Find out how you can deal with what matters the most.
Who is this course for:
Anyone who wants to deal with conflict or difficult conversations that produce more effective outcomes for all who are involve. For anyone who tries to avoid having conflict or difficult conversations.
Before having the difficult conversation, think of the three perspectives. You provided some good strategies to prepare for difficult conversations. We can be really different viewpoints in professional and personal life, and I liked how to be prepared to have a difficult conversation.
